We cannot make changes to a shipping address after an order is placed. Shipping rates vary by promotion. We only ship to a valid USPS address within the United States. Books take 5-10 business days to arrive normally. Shipping time is calculated from the date of order. The shipping time is an estimate of when the item will be delivered to the shipping address after it ships. No overnight or expedited delivery is available for The BOOK of FREE at this time. Terms are subject to change.
Occasionally packages are returned to us as undeliverable. If the USPS returns an undeliverable package to us, we issue a full refund. We are unable to re-ship orders that are returned to us as undeliverable or show as delivered. If you would like to purchase items that were undeliverable and refunded, you are welcome to place a new order on our website. If you do not receive your package, you must contact a BOOK of FREE representative at 210-253-3451 or via email at firstname.lastname@example.org within 30 days from order date in order to have your package tracked and/or possibly replaced. All replacement orders must be picked up at Nnovative Marketing Solutions or customer is responsible for shipping costs.
Nnovative Marketing Solutions, LLC will accept product returns from online orders for The BOOK of FREE™ received within 30 days from the date of purchase at the return address listed below.
Your BOOK of FREE™ order must be returned in unused condition and will only be accepted if all certificates are free of breakage and/or tears.
Returns made within the 30-day time period must be accompanied by the packing slip included with your order. The packing slip will serve as your receipt. If you cannot locate your packing slip, please contact Customer Service at (210) 253-3451 Ext 303.
If your return is received by Nnovative Marketing Solutions, LLC after 30 days or without the receipt, we regret that we cannot issue a refund or return the book back to you.
Approved returns will be refunded in the full amount of the purchase price (excluding shipping and handling) less a $10 restocking fee per book.
Customers are responsible for all return shipping costs to Nnovative Marketing Solutions, LLC.
All approved returns will be credited to the credit card account used to purchase and will be processed no later than 10 business days after it is received. However, it may take more than one billing cycle for the return credit to appear on your statement.
Online Order Cancellations
You may be able to cancel your order once it has been submitted for processing if it has not shipped. Please contact Customer Service immediately at (210) 253-3451 to determine the status of your order.
Mail online order returns to:
The BOOK of FREE Returns
c/o Nnovative Marketing Solutions, LLC
7550 IH-10 West, STE 510
San Antonio, TX 78229